We are committed to providing the highest level of customer support possible.

Faculty Support

If you are a FACULTY that needs technical support please email us at facultysupport@takingmytest.com or call (657) 217-3509.

Student Support

If you are a STUDENT that needs technical support please email us at studentsupport@takingmytest.com or call (657) 217-3509.

Hours of Operation

Phone/email support is available as follows (all times U.S. Pacific):
Period Timeframe Target Response Time
Standard Hours Weekdays (Mon-Fri) 9am to 7pm 2 hours
After Hours Evenings (Mon-Fri) 7pm to midnight
Weekends (Sat-Sun) 9am to midnight
6 hours
Overnight/
Holidays
Overnight (Mon-Sat) Midnight-8am
Business holidays (as noted below) all day
12 hours

Holidays

  • Martin Luther King, Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day*
  • Pioneer Day (24 July - Utah State Holiday)*
  • Labor Day
  • Thanksgiving Weekend (Thu/Fri)
  • Christmas Break (Dec. 24-Jan 1)*

*If the holiday falls on a Saturday, closure is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.